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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 9am-6pm
Saturday 9am-2pm
Sunday closed
Bank holidays – closed 

Free call from mobiles and landlines.


All enquiries 0800 121 3324

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Online Services
Login or register for 24 hour Online Services to manage your money from home.

Fraud and security

Protecting yourself and keeping your money secure


Your bank or Coventry International Financial Services will never ask you to share your bank details or security details, or tell you to move your money to a ‘safe account’ so don’t click on any texts or emails that you get asking you to. Genuine banking, law enforcement, or other Government institutions such as HMRC will never text or email you to ask you for money for mortgage arrears, or to click on links to help you with payment holidays or tax rebates. A genuine health institution will never ask you to pay for healthcare advice, statistics and information about the Coronavirus.


If you want to know more information about how to protect yourself from fraud go to our online scams page or our common frauds page.

If you think you’ve been a victim of fraud


If your Grid Card, Cash Card or Passbook is lost or stolen, or you think someone else has access to any of your security details, call us straight away on 0800 121 3324 . You can also reset your password now .

Take Five to Stop Fraud
 


Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment. 

Get ready. We're making your account even safer.


We're introducing a new way to log in to your account, that'll make it easier and safer than ever before. 

How to protect yourself

Keep safe online 


  • Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
  • Create strong passwords and make them unique for every site or application you use.
  • When using wi-fi, check it’s secure. If not, use your 3G/4G/5G data connection which encrypts information you send.

Recognising common frauds


There are many ways to help protect yourself from fraud. Stay one step ahead of fraudsters.

Know how to spot some of the most common frauds.

More information on fraud

You can also find more information about fraud and how to protect yourself on the following websites: 

 

Existing savings customers

Already with us? Log in to Online Services or find information about your savings account:

 


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