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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 9am-6pm
Saturday 9am-2pm
Sunday closed
Bank holidays – closed 

Free call from mobiles and landlines.


All enquiries 0800 121 3324

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Online Services
Login or register for 24 hour Online Services to manage your money from home.

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Coronavirus – help us to help you 

We understand you may be worried at this time. Our Coronavirus support page  has all the information you need about how to manage your money from home and how our services are affected. Please only call us or visit us if it’s absolutely essential. That way we can help those most in need.

We'd love to hear from you


Call 0800 121 3324

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Free call from mobiles and landlines

 

Opening hours

Monday to Friday 9am-6pm
Saturday 9am-2pm
Sunday closed
Bank holidays – closed 

Pop into a branch

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Making a complaint

Make a complaint
If you'd like to make a complaint, you can do this online, over the phone, in branch or by post. We take all complaints seriously and work hard to resolve them as quickly as possible.

Bereavement

Specialist bereavement team
We understand that losing a loved one can be hard. That's why we have a specialist bereavement team to help. Call us on 0800 587 3324.

Power of attorney

Power of attorney
If you need help or advice on how to set up a power of attorney for a loved one, call us on 0800 587 3324. 

Remember – never put any confidential information about your accounts in an email. If you have access to Online Services, and your message is confidential, login and use the secure message option. It’s safer than an email. You could also write to us, call us on 0800 121 3324 .

We're here to help

You can use online support to find what you're looking for:

We answered your calls in...

14 seconds* for savings enquiries

10 seconds* for mortgage enquiries

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*Based on the last working day's average call times.

Opening hours:
Monday to Friday 9am-6pm, Saturday 9am-2pm, Sunday closed, Bank holidays – closed  

Write to us

If you prefer to write to us, use this address:
 

Coventry International Financial Services
PO Box 9
High Street
Coventry 
CV1 5QN

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